This is from a customer service phone chat I had with Verizon today. All I wanted to know was how much it would cost to add "Caller I.D." to my phone plan:
Chat Subject:Upgrade Existing Services
Your Question:I'm just trying to figure out how much it would be to add caller ID too my existing service.
A Verizon Service Representative will be with you shortly. Thank you.
Agent Faber has joined. (11:56:13)
Faber : Chat ID for this session is 09251378183. (11:56:13)
Faber(11:56:13): Thank you for choosing Verizon and visiting our chat service. I would be happy to assist you with your question.
For quality and security purposes, your session is recorded and may be monitored or reviewed. Please do not provide sensitive information such as social security, bank account or credit card numbers to the chat agent. May we view your selections and/or account information, including any services you subscribe to, which are displayed to you on verizon.com, so that we may assist you with respect to available Verizon products and services? Under federal law, it is your right and our duty to protect your account information. May I have your permission?
For quality and security purposes, your session is recorded and may be monitored or reviewed. Please do not provide sensitive information such as social security, bank account or credit card numbers to the chat agent. May we view your selections and/or account information, including any services you subscribe to, which are displayed to you on verizon.com, so that we may assist you with respect to available Verizon products and services? Under federal law, it is your right and our duty to protect your account information. May I have your permission?
Faber: (11:56:23): Thank you for being our valued Verizon customer.
ME: (11:56:36): ok
Faber: (11:56:41): I would be glad to assist you with your questions, and navigate you through out the online order process.
Faber: (11:57:26): Could you please let me know if you are logged in to your Verizon Account?
ME: (11:57:45): yes.
Faber: (11:58:31): Please click on the "Phone Extras" button, located on the left side of your Verizon Account page, and let me know once you are on the next page.
ME: (11:59:41): I think so. On the lower right, it says: "Add to your phone service" and gives selections.
Faber: (12:00:06): Please click on the "Add/Upgrade My Services" button, located on the left side of your Verizon Account page, then after you would be able to see "Phone Extras" button, under it.
ME: (12:00:36): Ok. Got it.
Faber(12:01:06): Please click on the "Calling features" tab, and check if you are able to see "Caller ID" feature.
ME: (12:01:21): ok. thanks.
Faber(12:01:56): you are welcome. Could you please let me know if you were able to find the "Caller ID" feature?
ME: (12:03:27): Yup,thanks
Faber(12:04:38): Please select the Caller ID feature, and click on the Checkout button. Let me know once you are on the next page.
ME: (12:05:17): Well, I'm not sure if I want to add it. I was checking out the price.
Faber(12:06:07): Could you please let me know if you make long distance calls?
ME: (12:06:17): Not many.
Faber(12:07:07): You may upgrade your phone plan, with which you would get more calling features.
Faber(12:07:27): Please click on the "Add/Upgrade My Services" button, and let me know once you are on the next page.
ME: (12:07:59): I'm on the page.
ME: (12:08:15): Same as before.
Faber(12:09:05): Please click on the "Add TV or Internet" button, located under the "Add/Upgrade My Services" button, and let me know once you are on the next page.
ME: (12:09:42): Ok, I'm there.
Faber(12:10:58): Could you please check if you are able to see TV, Internet, and phone plans listed under the 'Create your own bundle' section?
ME: (12:11:18): I see them.
Faber(12:12:13): Please uncheck the TV, and Internet sections. Let me know once you have done that.
ME: (12:12:27): It's done.
Faber(12:13:07): Could you please check if you are able to see "Regional Essentials" phone plan?
ME: (12:13:40): Yes, I see it.
Faber(12:14:30): Please select "Regional Essentials" phone plan, and click on the "Add to cart" button. Let me know what price you able to see in your cart.
ME: (12:16:36): I clicked the "Selected" button, but the only "Add to Cart" button is for "Triple Play".
Faber(12:19:51): I apologize for the inconvenience caused to you.
ME: (12:20:06): Now the window went black with a refresh button. I clicked it and I'm back on the "create your own bundle page".
Faber(12:21:41): Thank you for the information.
Faber(12:22:06): I would recommend you to opt for Verizon Home phone, and High speed Internet double bundle, which would cost you $44.99/Mo without any contract.
ME: (12:22:44): I would, but I already have internet that I'm happy with.
Faber(12:23:44): Once you sign up, Verizon will become your Internet service provider (ISP). You will not require any other Internet service provider (ISP) with Verizon high speed internet service.
Faber(12:23:55): The great thing about High Speed DSL is that it's a dedicated connection. Cable internet service is a connection you share with neighbors around you, thus your speed will fluctuate during peak hours.
Faber(12:24:20): You would also qualify for the best bundle discounted price, if you opt for upgraded phone plan, and fastest internet speed plan.
ME: (12:24:27): I'm happy with what I have.
Faber(12:24:37): Verizon Regional Essentials offers unlimited local and local toll calling and 3 of our most popular calling features: Caller ID, Call Waiting and Voice Mail. Since it does not include nationwide long distance, it's perfect if you only make calls within your local or local toll calling area.
ME: (12:25:09): Ok. How much is that?
ME: (12:26:43): I already have call waiting and local long distance.
Faber(12:26:49): You would get Verizon Regional Essentials + High Speed Internet Enhanced 7.1-15 Mbps double bundle at the rate of $44.99/Mo without any contract. The standalone price for Regional Essentials is up to $49.99/Mo
ME: (12:27:35): Ok.. I'll think it over.
ME: (12:29:03): Thanks for your help.
Faber(12:29:43): You would not be charged for any installation fee to install High speed Internet service, as you would get the self installation option.
ME: (12:30:18): Yeah,, but all I'm after is the price of what caller ID would add to the plan I have.
Faber(12:31:53): You may add Caller Id at the rate of $10.99-14.99/Mo to your current Home phone plan; however, if you upgrade your phone plan to Regional Essentials you would get Caller Id, and other 2 calling features included in your phone plan.
ME: (12:33:19): And how much does that add?
Faber(12:34:19): You would not be charge any additional upgrade fee to upgrade your Home phone plan to Regional Essentials.
ME: (12:34:56): What is the added monthly cost?
Faber(12:35:56): If you opt for Verizon Regional Essentials + High speed Internet Enhanced 7.1-15 Mbps double bundle your monthly bill would be $44.99/Mo + Taxes. There is no contract with Verizon Home phone, and High Speed Internet double bundle.
Faber(12:38:37): Could you please let me know if you are still able to see 'Create your own bundle' section on your Verizon Account page?
ME: (12:39:28): I only want someone to look at my monthly bill and say:"It would add X dollars for caller ID, OR there is a bundle that has the services you already have that includes caller ID, so the price difference would be ..." If I can't find that out, I think I'll stay with what I have. I've been on too long as it is.
Faber(12:40:28): I see that currently you have Flat rate phone plan at the rate of $19.64/Mo.
Faber(12:41:33): With Flat rate you would get unlimited local calling without any calling features. You would be charged additional for each calling feature. Plus you would be charged for Regional, and Long distance calling plans.
Faber(12:44:34): If you upgrade your services to double bundle your monthly bill would be $44.99/Mo + Taxes (your estimated taxes and fees would range between 10% - 15% of your total monthly Verizon bill)
Faber(12:44:49): With Regional Essentials phone plan you would get unlimited local, and Regional callings. Plus 3 of our most popular calling features: Caller ID, Call Waiting and Voice Mail.
Faber(12:45:10): With High Speed Internet Enhanced 7.1-15 Mbps Internet plan you would get the fastest internet speed available at your location, and free Wifi service.
ME: (12:45:11): Ok. One last question: I see on the other page, you offer "Call Waiting- ID" and it says it includes "Caller ID", and you also offer just "Caller ID". If I got rid of my current "Call Waiting" and got "Call Waiting- ID", wouldn't this be the same as just adding on "Caller ID"?
Faber(12:46:01): Yes, "Call Waiting ID" includes caller Id, and call waiting features.
ME: (12:47:51): So that's all I want to do, have my current Call Waiting and also have Caller ID. So, I deselect my current Call Waiting, and select "Call Waiting ID", correct?
Faber(12:48:26): Yes, you are correct. Then after click on the checkout button, and let me know once you are on the next page.
ME: (12:49:22): All set. I'll submit it.
Faber(12:49:47): Congratulations on completing your Verizon order successfully online.
You will receive an e-mail confirmation letter, within 24 hours, from Verizon. This e-mail will have your online order number which you can use to check your online order status.
You will receive an e-mail confirmation letter, within 24 hours, from Verizon. This e-mail will have your online order number which you can use to check your online order status.
ME: (12:50:19): Ok. Bye.
Faber(12:50:30): You are all set now!
Faber(12:50:40): Can you think of any additional questions that I can assist you with today?
ME: (12:50:53): No, I'm all set.
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