As a followup to the last post, I should mention that I called the Department of Health again and, after getting cut off after being on hold for about twenty minutes due to "technical difficulties" ("We thought we had that fixed," I was later told), I spoke to someone about my issue (or rather, Sam's issue) with the state health insurance.
I relayed how I was told that Sam shouldn't even be a part of this program, not if he already has private health insurance (I don't think I bothered to tell her that I was told this by two separate people). Her response: "I don't know who told you that, but that's wrong." I was shocked.
I won't make a long story even longer but I'm sure everything has now been completely resolved and no more phone calls will ever be necessary again. Ever.
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